{"id":1992,"date":"2025-12-19T11:52:39","date_gmt":"2025-12-19T10:52:39","guid":{"rendered":"https:\/\/www.ca-personalfinancemobility.com\/actualite\/creditplus-recompensee-pour-lexcellence-de-son-service-client\/"},"modified":"2026-01-16T15:19:47","modified_gmt":"2026-01-16T14:19:47","slug":"creditplus-rewarded-customer-service","status":"publish","type":"actualite","link":"https:\/\/www.ca-personalfinancemobility.com\/en\/actualite\/creditplus-rewarded-customer-service\/","title":{"rendered":"Creditplus once again rewarded for excellence in customer service"},"content":{"rendered":"\n<p><strong>For the second year in a row, Creditplus, a subsidiary of Personal Finance &amp; Mobility in Germany, has been awarded the title \u201cCustomer Service of the Year\u201d in the \u201cFinance Company\u201d category. A distinction that confirms its long-term commitment to customer satisfaction and its position as a benchmark in the market.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Recognition that confirms a strategy centred on the customer experience<\/h3>\n\n\n\n<p>After a first success in 2025, Creditplus is renewing the feat by once again winning this prestigious award, awarded to companies that place the quality of support at the heart of their strategy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">A demanding evaluation<\/h3>\n\n\n\n<p>The \u201cCustomer Service of the Year\u201d label is based on a rigourous system of \u201cmystery\u201d tests carried out over ten weeks.<br>In total:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&nbsp; &nbsp;225 interactions analysed<\/li>\n\n\n\n<li>&nbsp; &nbsp;An evaluation on several channels: phone, e-mail, website, social networks,<\/li>\n\n\n\n<li>&nbsp; &nbsp;Attention paid to the quality of responses, availability and user-friendliness of exchanges<br>With a score of 72 points, up 21% compared to the previous year (59.5 points), Creditplus demonstrates continuous improvement and a strong ability to transform customer feedback into concrete actions.<br>This increase reflects the effectiveness of the improvements deployed within customer service.<\/li>\n<\/ul>\n\n\n\n<p>\u201cThis new award is a huge source of pride for our teams,\u201d said Torsten Bauer, Customer Service Director at Creditplus. \u201cIt confirms that our approach of listening and continuous improvement is bearing fruit. At Creditplus, we see customer service not as a speed race, but as a marathon: a human adventure that drives us to always do better for our customers.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Creditplus, a subsidiary of Personal Finance &#038; Mobility in Germany, has been awarded the title \u201cCustomer Service of the Year\u201d in the \u201cFinance Company\u201d category.<\/p>\n","protected":false},"featured_media":1990,"parent":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categorie-actualite":[75],"class_list":["post-1992","actualite","type-actualite","status-publish","has-post-thumbnail","hentry","categorie-actualite-societal-impact"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Creditplus once again rewarded for excellence in customer service<\/title>\n<meta name=\"description\" content=\"Creditplus, a subsidiary of Personal 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