Accessibility: partially compliant

Accessibility Statement


Crédit Agricole Personal Finance & Mobility is committed to making its website accessible in accordance with Article 47 of Law No. 2005-102 of February 11, 2005.

To this end, it is implementing the strategy and actions detailed in its multi-year plan currently being drafted.

This accessibility statement applies to the  site web Crédit Agricole Personal Finance & Mobility . 

Compliance Status

Crédit Agricole Personal Finance & Mobility website is partially compliant with RGAA 4.1 due to the non-compliances and exemptions listed below.

Test Results

The compliance audit conducted by Ipedis reveals a compliance rate of 57.35%:

  • 39 criteria are met
  • 29 criteria are not met
  • 38 criteria are not applicable

Non-Accessible Content

The content listed below is not accessible for the following reasons.

Non-compliance

Several non-compliance elements are described in this document, some of which recur across multiple pages:

  • Some decorative images are not ignored by screen readers.
  • Text alternatives for some informative images are not relevant.
  • No alternative solution to CAPTCHA is provided.
  • Some text has insufficient contrast with its background.
  • Some components or graphic elements have insufficient contrast with their background.
  • Some media (audio, video) do not have text transcripts or audio descriptions.
  • Some media (audio, video) or interactive content (Flash, Java, etc.) cannot be used by assistive tools (e.g., screen readers).
  • The labels of some links and their context do not allow understanding their function or destination.
  • Some links have no label.
  • Some interface components are not compatible with screen readers.
  • Some interface components cannot be controlled by keyboard.
  • Context changes are not announced in advance or controllable by the user.
  • Status messages are not correctly rendered to screen readers.
  • Some pages have invalid source code: writing rules, opening, closing and nesting of elements, uniqueness of id attributes.
  • Some language changes are not indicated in the source code (lang attribute).
  • Some HTML tags are used solely for visual presentation purposes.
  • On some pages, information is not appropriately structured with headings (h1, h2 elements, etc.).
  • Some text becomes illegible when character size is increased to 200%.
  • Information presentation is built with HTML elements rather than CSS.
  • On some elements, focus is not visible during keyboard navigation.
  • Some form fields have no label.
  • Some form fields of the same nature are not grouped together.
  • Some choice list elements of the same nature are not grouped together.
  • Some form fields do not properly control input.
  • Some form fields do not offer suggestions for correcting input errors.
  • On some pages there is no direct access link to content.
  • On some pages, the tab order is not consistent.
  • Some office documents are not accessible and have no alternative.
  • Some cryptic content (ASCII art, emoticons, cryptic syntax) does not offer an alternative.

Exemptions for Disproportionate Burden

No exemptions identified

Content Not Subject to Accessibility Requirements

No content not subject to accessibility requirements identified

Establishment of this Accessibility Statement

This statement was established on 04/23/2026.

Technologies used to create the website:

  • HTML5
  • CSS
  • JavaScript

Tests of web pages were performed with the following combinations of user agents and screen readers:

  • NVDA with Google Chrome

The following tools were used during the evaluation:

  • Web Developer Toolbar
  • WCAG – Contrast checker
  • Accessible Color Picker
  • Taba11y
  • Axe DevTools – Web Accessibility Testing
  • Assistant RGAA
  • PDF Accessibility Checker (PAC) 2025

Site pages that were subject to compliance verification:

Accessibility
Home
Contact
Legal Notice
Careers
Example Publications
Investors
Publications
About Us
Search

Feedback and contact

If you are unable to access content or a service, you can contact the website manager to be directed to an accessible alternative or to obtain the content in another form.

Contact Crédit Agricole Personal Finance & Mobility’s communications department at the following email address: polecommunication@ca-cf.fr  

Remedies

This procedure is to be used in the following case:

You have reported to the website manager an accessibility defect that prevents you from accessing content or one of the portal’s services and you have not received a satisfactory response.

  • Write a message to the Défenseur des droits (Rights Defender)
  • Contact the Défenseur des droits delegate in your region
  • Send a letter by post (free, no stamp required) Défenseur des droits Libre réponse 71120 75342 Paris CEDEX 07.