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Accessibility Statement

Crédit Agricole undertakes to make its website accessible in accordance with Article 47 of Law No. 2005-102 of February 11, 2005. 

To this end, it shall implement the strategy and actions detailed in its multi-year plan which is currently being drawn up. 

This declaration of accessibility applies to CA Personal Finance & Mobility.

 

COMPLIANCE STATUS

The CA Personal Finance & Mobility site is not compliant with RGAA 4.1 Double-A (AA) level due to the non-conformities and deviations listed below. 

 

TEST RESULTS

The compliance audit carried out by Ipedis reveals that the compliance rate is 45,28%:

  • 24 compliant criteria 
  • 29 non-compliant criteria 
  • 53 non-applicable criteria 

 

NON-ACCESSIBLE CONTENT 

The contents listed below are not accessible for the following reasons. 

 

Non-compliance 

Several elements of non-compliance are described in this document, some of which are recurrent on several pages: 

  • Some decorative images are not ignored by the screen reader.
  • Some complex images do not provide a detailed description.
  • Some colors are used as the only visual means of conveying information. indicating an action prompting a response or distinguishing a visual element.
  • Some text colors are not sufficiently contrasted with their background.
  • Some visual component colors are not sufficiently contrasted with their background.
  • Some video lack captions.
  • Some media contents (audio, video) cannot be controlled by the keyboard.
  • Some links combined with their context fail to describe their purpose or destination.
  • Some links do not have a label.
  • Some scripts cannot be rendered by assistive technology.
  • Some scripts cannot be controlled by the keyboard.
  • Some status messages are not correctly announced by assistive technology.
  • Some pages do not validate against formal specifications: opening and closing tags. no duplicate attributes and unique ids.
  • Some pages have no title.
  • Some page titles do not describe their content or purpose.
  • Some semantic HTML elements are inappropriately used for presentation purposes.
  • On some pages the information is not structured by appropriate headings.
  • Some pages miss ARIA landmarks to identify their regions.
  • Some lists are not tagged as such.
  • Some links are not visually evident without color vision.
  • Some focus indicators are not visible.
  • Some information is only provided by its shape, size or location.
  • Some content is clipped or overlapped when text spacing is adjusted.
  • Some additional content showing from CSS only cannot be displayed using the keyboard.
  • Some form fields have no explicitly related label.
  • Some logically related form fields are not explicitly grouped.
  • On some pages the tab order does not follow relationships in the content.
  • In some pages the keyboard focus is "trapped" and cannot be moved out of the current control without closing the browser or restarting the system.
  • Some downloadable documents are non-accessible and do not provide an accessible alternative.

 

Derogations for disproportionate burden

No derogation identified. 

Content not subject to the obligation of accessibility

No exempted content.

 

ESTABLISHMENT OF THIS DECLARATION OF ACCESSIBILITY  

This statement was made on 12/09/2024. 

Technologies used for the website development: 

  • HTML5 
  • CSS 
  • JavaScript 

The tests of the web pages were performed with the following combinations of user agents and screen readers: 

  • NVDA avec Google Chrome

The following tools were used in the evaluation: 

  • Web Developer Toolbar
  • WCAG - Contrast checker
  • Accessible Color Picker
  • Taba11y
  • Tanaguru Webext
  • InspecteurA11y
  • PDF Accessibility Checker (PAC) 2021

Pages of the site having been the subject of the verification of conformity: 

 

FEEDBACK AND CONTACT 

If you are unable to access any content or service, you can contact the website manager to be directed to an accessible alternative or to obtain the content in another form. 

Contact the communication department of Crédit Agricole Personal Finance & Mobility at the following email address: polecommunication@ca-cf.fr 

 

CONTACT CHANNELS  

This procedure is to be applied in the following case: 

You have reported to the website manager a lack of accessibility that prevents you from accessing any of the content or services of the portal and you have not received a satisfactory response. 

Défenseur des droits Libre réponse 71120 75342 Paris CEDEX 07